Refund policy
Refund Policy
At Mia Gemma Designs, we strive to ensure your satisfaction with every order. Below is our refund policy outlining the terms and conditions under which refunds may be issued:
Returns and Refunds
- We accept returns and may issue refunds for valid reasons. If you are dissatisfied with your order, please contact us at miagemmadesigns@gmail.com or call us at 813-408-1132 to discuss the issue.
- We cannot guarantee UPS/FedEx/USPS expected delivery times, but we will assist you in obtaining a refund if shipping is significantly delayed beyond the expected timeframe.
Conditions for Returns:
- Returns are accepted only if less than 80% of the prints have been used or if there is a significant quality issue with the product.
- All items must be returned in their original condition and packaging before any refund can be issued.
Process for Returns:
- Contact us within 14 days of receiving your order to initiate a return.
- Provide your order number and details of the issue.
- Depending on the situation, we will provide instructions for returning the items.
- Once we receive the returned items and verify their condition, we will process your refund accordingly.
Non-Returnable Items:
- Customized or personalized items that have been specially made for you are generally non-returnable unless there is a manufacturing defect or error on our part.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us via email at miagemmadesigns@gmail.com or call us at 813-408-1132. We are committed to resolving any issues promptly and ensuring your satisfaction with Mia Gemma Designs.